With the technological advancements in the
past five years, digital portals have taken the front seat for business looking
to scale up. From an eCommerce clothing apparel store to a manufacturing workflow
management system, digital systems are driving the companies towards optimum
productivity & smart workforce. It is thus no surprise that with the rise
in popularity of these solutions, there has also been steep growth in the
demand for UX design services.
When it comes to digital solutions, the User experience takes high priority and is a critical factor in determining the
success of the product. For many Business-to-Customer brands that rely heavily
on mobile or web platforms to generate a major part of the revenue, Customer
Experience (CX) has become an important aspect of driving success. To stay
ahead of the competition, businesses are rapidly investing in User Experience
(UX) Design and when looked at the statistics, one can see fully understand the
impact of an intuitive UX design strategy. In today’s
article, we try to highlight the importance of UX design and the stats that
support the claim!
Development Cost
“Developers spend 50% of their time reworking
projects because of poor UX”.
The most important aspect that works in favor of hiring a professional UX
Designing service is the fact that the investment is a part of the early
phases of developing the digital product. Product managers have realized that
an effective design process reduces the number of software bugs that may arrive
in the final stages of product development. The money invested in implementing
a thoughtful UX design strategy is thus lesser than the money the business
might lose trying to fix the issue at a later stage of the development
cycle.
Lost Business
“70% of customers abandon purchases because
of bad user experience.”
You read that right! In a recent survey, it
was concluded that 7 out of 10 people admitted to abandoning the purchase
citing a poor User Experience on the digital portal. This is an eye-opening the statistic that highlights the nature of the impact that great UX design strategy can have on businesses with an active mobile or web customer-facing
portal or an online store.
Return on Investment
“A well-designed user interface could raise
your website’s conversion rate by up to 200%,
and a better UX design could yield conversion rates up to 400%.”
For many business owners, the bottom line on any type of monetary investment is the eventual return on it that the business might generate when the digital product is live-and-running! For apps and websites, every user is a potential customer with high spending power. It has been observed that on an average, the businesses which invest in UX Design can convert more users into customers than those businesses that have implemented bad design psychology in their digital products.

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